Privacy Policy

The information we request depends on your enquiry, destination, and booking requirements. It may include:

• Contact details: your name, email address, telephone number, country of residence, and postal or billing address.
• Travel preferences: travel dates, destinations, accommodation preferences, group size, and special requests.
• Identity and travel documents: passport details or copies, nationality, date of birth, photographs, and visa information where required for reservations, visas, or permits.
• Booking and payment records: itineraries, invoices, payment confirmations, transaction references, and relevant refund information.
• Health and assistance information: relevant medical conditions, allergies, dietary requirements, mobility needs, and insurance details that you provide for trip planning or emergency assistance.
• Emergency contacts: the name, relationship, and contact details of someone we may need to contact during your trip.
• Communications: enquiries, correspondence, feedback, and complaints.
• Technical information: information generated when you use our website, which may include your IP address, browser, device information, visited pages, and security logs.

Please provide only information relevant to your enquiry or booking. Avoid sending unnecessary medical records or identity documents.

If you provide information about another traveller or an emergency contact, ensure that you are authorised to do so and make this policy available to them.

Some travel arrangements require passport copies, photographs, or other supporting documents. We request these when needed for the services you ask us to arrange.

Health and assistance information helps us assess relevant arrangements and communicate necessary requirements to service providers. We seek explicit consent where required and limit disclosure to information relevant to the service or emergency.

If you choose not to provide information essential to a permit, reservation, or assistance requirement, we may be unable to complete that arrangement. We will explain this when relevant.

Your travel arrangements may require us to send information outside your country of residence, including to Nepal, Bhutan, or China for travel in Tibet. Technology and communication providers may also process information in other countries.

Privacy laws in those countries may differ from those in your home country. Where applicable law requires safeguards or a specific legal mechanism for an international transfer, we will apply the relevant requirements. You may contact us for details about transfers connected with your booking.

Our website may use cookies and similar technologies to support functionality, security, and, where enabled, understand website use.

Where required, we will request consent before enabling non-essential cookies. You can also manage cookies through your browser settings, although blocking some cookies may affect website functionality.

Embedded services, such as maps and spam-protection tools, may collect technical information under their providers’ privacy policies.

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including managing bookings, meeting accounting and legal obligations, and resolving complaints or disputes.

Retention depends on the type of record and applicable requirements. Passport copies and health information should not be retained longer than necessary for their purpose or a legal obligation. Information no longer required is deleted, securely disposed of, or anonymised.

We use reasonable organisational and technical measures to protect personal information and restrict access according to operational needs. However, no method of electronic transmission or storage can guarantee complete security.

For family and student travel, we may need information about children to arrange bookings, permits, accommodation, or assistance. This information should be provided by a parent, guardian, or appropriately authorised organiser, with any consent required by applicable law.

We may update this Privacy Policy to reflect changes in our services, practices, or legal requirements. The latest version will appear on this page with an updated publication date. Where required, we will provide additional notice or request consent for relevant changes.